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Parkside

130 Independence Ave, Windhoek

The Parkside Head Office also houses RMB, Home Loans and WesBank.

RMB Namibia Tel: 061 2992340

RMB Corporate Banking
Tel: 061 2998446
infonam@fnbnamibia.com.na

WesBank
Ground Floor, @Parkside
Box 195, Windhoek
Tel: 061 2992437
wesbank@fnbnamibia.com.na

Home Loans
Ground Floor, @Parkside
Box 2150, Windhoek
Tel: 061 2992523 / 061 2992524
bonds@fnbnamibia.com.na

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Private Clients

C/O /Fidel Castro & Independence Ave
First Floor
Box 285, Windhoek
Tel: 061 2992838

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Grove Mall Branch

First National Bank of Namibia LTD
C/O Chasie & Frankie Fredericks St, Ground Floor shop 44, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Southern Industrial Area

P/Bag 5177, Ausspannplatz
info@fnbnamibia.com.na

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John Meinert Branch

First National Bank of Namibia LTD
C/O Independence Ave & John Meinert St, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Prosperita Branch

First National Bank of Namibia LTD
110 Nickel St, Prosperita, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Contact Centre
C/O Fidel Castro & Independence Ave
Box 285, Windhoek
el: 061 2992222

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Katutura Branch

First National Bank of Namibia LTD
Pick n Pay Complex, Independence, Katutura, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Northern Industrial Branch

First National Bank of Namibia LTD
16 Nguni St, Northern Industrial Area, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Private Wealth
C/O Fidel Castro & Independence Ave
Ground Floor
Box 285, Windhoek
Tel: 061 2998447

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Wernhill Branch

First National Bank of Namibia LTD
New Wernhill Shopping Complex, 1st Floor, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	No teller services
Tuesday to Thursday	9:00 - 16:00
Saturday	8:30 - 12:00

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Windhoek Branch

First National Bank of Namibia LTD
207 Independence Ave, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Aranos

First National Bank of Namibia LTD
17 Main St, Aranos

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Ausspannplatz Branch

First National Bank of Namibia LTD
Ausspannplatz Kal street, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	No teller services
Tuesday to Thursday	9:00 - 16:00
Saturday	8:30 - 12:00

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Eenhana Branch

First National Bank of Namibia LTD
BH Complex Main Rd, Eenhana

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Gobabis Branch

First National Bank of Namibia LTD
44 Church St, Gobabis

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Grootfontein Branch

First National Bank of Namibia LTD
Hage Geingob Ave, Grootfontein

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Henties Bay Branch

First National Bank of Namibia LTD
C/O Jakkalsputz & Duineweg, Henties Bay

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Karasburg Branch

First National Bank of Namibia LTD
79 Main Street, Karasburg

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Karibib Branch

First National Bank of Namibia LTD
Erf 46 shop no 2 Woerman and Brock Complex, Karibib

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	9:00 - 13:00
Tuesday to Thursday	9:00 - 16:00	Saturday	Closed
Saturday	8:30 - 12:00

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Katima Mulilo Branch

First National Bank of Namibia LTD
Andimba Toivo ya Toivo street, Shop no2, Katima Mulilo

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Khomasdal Branch

First National Bank of Namibia LTD
Shop 22 C, 1ST FLOOR Khomas Grove Mall, Khomasdal Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	No teller services
Tuesday to Thursday	9:00 - 16:00
Saturday	8:30 - 12:00

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Keetmanshoop Branch

First National Bank of Namibia LTD
76 Hampie Plichta Ave, Keetmanshoop

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Lüderitz Branch

First National Bank of Namibia LTD
12 Bismarck St, Lüderitz

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Mariental Branch

First National Bank of Namibia LTD
Erf 280 Dr Sam Nujoma Ave, Mariental

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Nkurenkuru Branch

First National Bank of Namibia LTD
Shop 1 & 2 Shoprite Center, Nkurenkuru

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Okahao Branch

First National Bank of Namibia LTD
Shop no 6 Shilongo comercial center, Okahao

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Okahandja Branch

First National Bank of Namibia LTD
Shop 16, Okahandja Shopping Mall, Okahandja

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Okakarara Branch

First National Bank of Namibia LTD
NDC business park, Okakarara

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	9:00 - 13:00
Tuesday to Thursday	9:00 - 16:00	Saturday	Closed
Saturday	8:30 - 12:00

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Okongo Branch

First National Bank of Namibia LTD
Erf 349, 16 A Okongo Shopping Mall, Okongo main road, Okongo

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Omaruru Branch

First National Bank of Namibia LTD
Erf 66, Wilhelm Zeraua, Omaruru

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	9:00 - 13:00
Tuesday to Thursday	9:00 - 16:00	Saturday	Closed
Saturday	8:30 - 12:00

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Omuthiya Branch

First National Bank of Namibia LTD
Erf 2902, Extension 1, Okaale Complex, main road Omuthiya

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Ondangwa Branch

First National Bank of Namibia LTD
37 Main Rd, First City Centre, Ondangwa

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Ongwediva Branch

First National Bank of Namibia LTD
Shop 28-32, Oshana Mall, Main Road, Ongwediva

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Ongwediva Branch

First National Bank of Namibia LTD
Shop 28-32, Oshana Mall, Main Road, Ongwediva

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Oranjemund Branch

First National Bank of Namibia LTD
Erf 1120, Oranjemund

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Oshakati Branch

First National Bank of Namibia LTD
Erf 272, Okatana, Main Road, Oshakati

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Otavi Branch

First National Bank of Namibia LTD
Erf 13 John Bandeni Str, Otavi

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Otjiwarongo Branch

First National Bank of Namibia LTD
7 George St, Otjiwarongo
44 Hage Geingob St, Otjiwarongo

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Outapi Branch

First National Bank of Namibia LTD
Outapi-Tsandi Road, Iipumbu Complex, Outapi

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Outjo Branch

First National Bank of Namibia LTD
Sam Nujoma Drive - OK Mall, Outjo

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Rehoboth Branch

First National Bank of Namibia LTD
Erf 1, C/O Church & Bahnhoff, Block B, Rehoboth

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Rosh Pinah Branch

First National Bank of Namibia LTD
2 Lood St, Rosh Pinah

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	9:00 - 13:00
Tuesday to Thursday	9:00 - 16:00	Saturday	Closed
Saturday	8:30 - 12:00

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Rundu Branch

First National Bank of Namibia LTD
New Rundu Mall, Maria Mwerenge Street, Rundu

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Swakopmund Branch

First National Bank of Namibia LTD
16 Tobias Hainyeko St, Swakopmund

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Tsumeb Branch

First National Bank of Namibia LTD
74A Presidents Ave, Tsumeb

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Walvis Bay Branch

First National Bank of Namibia LTD
138 Sam Nujoma Ave, Walvis Bay

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Klein Windhoek

No 9 Eaton Heights, Bassingthweighte St
Klein Windhoek
Box 285, Windhoek
Tel: 061 2992222

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Maerua Mall Branch

First National Bank of Namibia LTD
Maerua Mall, 1st floor, shop no 39, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours

Sales and Services		Tellers
Monday and Friday	8:30 - 16:00	Monday and Friday	8:30 - 15:30
Tuesday to Thursday	9:00 - 16:00	Tuesday to Thursday	8:30 - 15:30
Saturday	8:30 - 12:00	Saturday	8:30 - 12:00

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Private Banking

Private Clients - Earn an income of N$750 000 to N$1,499 999 per annum, or with a NAV of N$10 million + Private Wealth - Earn an income of N$1.5m + or with a NAV of N$15 million

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What does it refer to?

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Our commitment to your privacy

Some general rules we apply to keep your trust:

Different interactions with us will need different levels of disclosure of PI. If you are unsure or uncomfortable with the reason why PI is needed, feel free to obtain clarity before disclosing that PI.
Our Privacy Notice will indicate the purposes for which your PI is collected, used and shared.
We will always process your PI legally as in a manner allowed or required by law. Similarly, when needed we will ask for your consent.

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Privacy Notice

Our Privacy Notice is applicable to individuals and juristic persons and applies to all processing of PI.

Explaining the jargon

Personal Information (PI) is information that can be used to identify you, like your name, surname and ID number
Special Personal Information (SPI) is sensitive personal information that can be used to identify you and receives some extra protection in law, like your health

A juristic person is a company or an entity that has a separate legal personality from you.

View FirstRand Namibia Privacy Notice

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Individual clauses

When & where we obtain PI from

Reasons we need to process your PI

Why do we further use or process your PI

Centralised processing

How do we use your PI for rewards

How we use your PI for marketing

When we will use your PI to make automated decisions about you

When, how & with whom we share your PI

When and how we obtain & share PI with credit bureaux

When we will transfer your PI cross border

Your duties, rights & security

How long do we keep your PI

How we process PI about persons related to a juristic person

When we may share and receive information from other banks

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What do we mean by Personal Information (PI)

PI refers to any information that identifies you or specifically relates to you. It also includes SPI.

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When we will process your PI

We will process your PI, including if:

It relates to our business activity
You or your guardian/parent consented
Law permits/requires
It is to protect your, our or another's legitimate interests

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When we will process your SPI

The grounds are similar to those for PI and could also include:

For statistical or research purposes
When it is needed to identify you
To determine insurance risk
To create, use or protect a right in law

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When & how we process children's PI

We will process children's PI, including if:

A guardian/parent consented
To protect, use or create a right or obligation, e.g. child is an heir in a will
If the child made the PI public with the consent of the guardian/parent

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When & where we obtain PI from:

We obtain PI from, including:

From you
Your use of our products, services or channels (app, ATM, etc.)
Public sources e.g. media
How you interact or engage with us (telephone, letters, email, social media, etc.)
Third parties, e.g. partners, rewards programme, marketing list providers, etc.
Other members of the FirstRand Group, its associates, affiliates, appointed third parties such as sub-contractors, agents, etc.

Third parties from whom we can get your PI/whose PI we can obtain from you includes:

Your spouse (where the product or service is jointly used), employer, dependants, etc.
People whom you permit to have your PI, e.g. travel agents, etc.
Attorneys, debt collectors, tracing agents and other people busy with enforcement of agreements
Person who enables payments
Insurance brokers and other financial institutions

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Reasons we need to process your PI

The reasons include to provide you with:

Products, goods and/or services
Market products, goods and/or services to you
Responses to your queries/complaints
Compliance with regulatory and risk requirements
Credit

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Why do we further use or process your PI

At the time we collect your PI we have a reason. However, we may later use your PI for other reasons. We will do this if the law allows

We may also further process your PI if:

It was obtained from a public record
For historical, statistical and research purposes
You have given consent

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Centralised processing

Your PI may be processed by the FirstRand group of companies in processes and systems that are managed centrally. This is to our and your benefit.

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How do we use your PI for rewards

We collect your PI from our partners, suppliers, our rewards programme's retail, online and strategic partners and our service providers for the purpose of managing the Rewards Programme.

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How we use your PI for marketing

To inform you about our beneficial products and services. You may request us to stop marketing to you at any time.

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When we will use your PI to make automated decisions about you

We may make automated decisions, this means we use PI to reach an answer without humans involved, where the law allows. This decision may influence you and you may query this.

Example: approval or decline a credit application.

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When, how & with whom we share your PI

General we will only share your PI/SPI if:

You consented
The law allows
It is needed to fulfil our contract with you
It is needed to protect your, our or another's rights or interests

Who we share PI with

If we share your PI, the receiver of the PI has a duty to keep the PI confidential and secure.

Some of the persons we may share your PI with

Other members of the FirstRand Group, its associates, affiliates, appointed third parties such as sub-contractors, agents, etc.
Payment processing card information and service providers, merchants, banks and other providers
Regulatory bodies, e.g. authorities.

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When and how we obtain & share PI with credit bureaux

We may access your credit bureau information where permissible in law including for example in considering your credit application or verifying your details.

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When we will transfer your PI cross border

We will transfer your PI cross border

If the law allows
To fulfil or create a contract
When you give us an instruction or consent to do so
You have consented or if it is unreasonable or not practical to obtain your consent, but the transfer is in your interests.

We will always use safe PI transfer and storage practices.

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Your duties, rights & security

Duties

To inform us when your PI changes
To safeguard your PI

Rights

Access records of your PI held by us
To request correction of your PI
To withdraw consent
To object to the use of PI
To have your PI deleted in certain circumstances
To file a complaint
We must secure and protect your PI

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How long do we keep your PI

For the duration of your contracts with us or if the law requires
For as long as a valid business purpose exists

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How we process PI about persons related to a juristic person

We do not only process the PI of a juristic person but also the PI of person/s related to that juristic. Our Privacy Notice and the processing practises will also apply to this/these person/s.

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When we may share and receive information from other banks

For inter-banking relationships and trade account purposes.

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FirstRand Namibia Entities

The FirstRand Namibia Group follows a multi-branding approach, some of the major brands in the group are shown below.

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What does it refer to?

Personal information refers to information that identifies or relates specifically to you, for example, your name, age and identity number, your assets and liabilities, your income and your payment records. Any information about what you buy, where you shop, where you bank, how you invest and all related information will also be regarded as personal information. In short, any information that we know about you will be regarded as your personal information.

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Why and how we collect and use personal information

In order to make your use of this website and all products and services offered on this website as successful and pleasurable as possible, it is necessary for us to find out exactly what you need and want from us.
The following are reasons why we would collect your personal information:

To identify you;
For us to process your instructions or requests;
In order for us to ensure that we meet your needs, we may collect and analyse your personal information and combine all the information that we have about you to compile a profile of you in order for us to personalise and tailor our services to meet your specific needs;
Once we have collected and analysed your personal information, we may send you promotional material or details which we think may be of interest to you. If any of this promotional information relates to products, promotions, news or services of an affiliate party, and if you indicate that you would like more details, we may inform the affiliate party to contact you directly. We will however, only inform an affiliate party to contact you directly if you have indicated that this is agreeable to you.

Your privacy is important to us. We will therefore not sell, rent or provide your personal information to unauthorised entities or other third parties, for their independent use, without your consent. If at any stage, after you have given us your consent, you no longer wish us to use or share your personal information with an affiliate party; you may at any stage withdraw your consent.

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Correction of personal information

If you ever want to update or correct any of your personal information held by us, kindly contact us at the Online Banking helpline on +264 61 299 2222. Alternatively, you can update and correct your information yourself by logging onto Online Banking. Personal information held by or disclosed by you to a third party.
Because we are not responsible for any representations or information or warranties or content on any website of an affiliate party (including websites linked to this website or websites facilitated by us), we do not exercise control over affiliate parties' privacy policies and you should refer to the privacy policy of any such affiliate party to see how such party protects your privacy.

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How we collect your info

Whenever you use this website, complete an application form, contact us electronically, or use one of the services or facilities offered by us or any affiliate party, we will collect your personal information.

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Protection of your personal information

We value the information that you choose to provide us with and will therefore take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration. The information we maintain concerning our customers is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information. When you use the services or facilities provided by us, you may be given an access number, user name, password and/or personal identification number (PIN). You are responsible for maintaining the secrecy and confidentiality of your user name, access card, password and/or personal identification number ("PIN").

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Cookies

You agree that we shall be entitled to send "cookies" from this website to your computer. We use the word "cookie" to refer to information that is sent from this website to your hard drive, where it is saved and contains information to personalise your experience on this website. In this way, the next time you use this website we will know who you are and that you have visited this website before.

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What is a Cookie

A cookie is a small text file stored on your device by the website you are visiting. It helps the website to remember information about your device and how you use the website.

We use this information to make your visit to our site as easy and useful as possible.

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Which Cookies can be found on the FirstRand Group websites

First-party cookies

First-party cookies are directly stored by the website visited by a user. These cookies allow website owners to collect analytics, data, remember language settings or perform other useful functions that provide a good user experience.

Third-party cookies

Third-party cookies are created by domains different from the website that the user is visiting. These cookies are usually used for online advertising, cross-site tracking; and are accessible on any website that loads the third party's server code.

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When will the Group use Cookies

We use cookies which identify the user of a device for lawful purposes, which may include the following:

if a user has consented thereto
if the law requires or permits it
fraud, financial crime and other crime prevention, detection or reporting
various analytical reasons
managing and improving security for the group and users

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What happens if a user does not want Cookies

Clearing or disabling cookies may limit your banking functionality.

You can limit the collection of your information by disabling cookies on your browser. You may also be able to modify your browser settings to require your permission each time a site attempts to set a cookie.

However, our website(s) (and many other websites) rely on cookies to enable certain functionality. If you choose to disable cookies, some of the services available on our website may not work properly.

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Further information about Cookies

As cookies are stored in text files, they cannot be used to distribute viruses to a device.