Find a branch


Parkside


130 Independence Ave, Windhoek

The Parkside Head Office also houses RMB, Home Loans and WesBank.

RMB Namibia Tel: 061 2992340

RMB Corporate Banking
Tel: 061 2998446
infonam@fnbnamibia.com.na

WesBank
Ground Floor, @Parkside
Box 195, Windhoek
Tel: 061 2992437
wesbank@fnbnamibia.com.na

Home Loans
Ground Floor, @Parkside
Box 2150, Windhoek
Tel: 061 2992523 / 061 2992524
bonds@fnbnamibia.com.na

Find a branch


Private Clients

C/O /Fidel Castro & Independence Ave
First Floor
Box 285, Windhoek
Tel: 061 2992838

Find a branch


Grove Mall Branch

First National Bank of Namibia LTD
C/O Chasie & Frankie Fredericks St, Ground Floor shop 44, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Southern Industrial Area

P/Bag 5177, Ausspannplatz
info@fnbnamibia.com.na

Find a branch


John Meinert Branch

First National Bank of Namibia LTD
C/O Independence Ave & John Meinert St, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Prosperita Branch

First National Bank of Namibia LTD
110 Nickel St, Prosperita, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Contact Centre
C/O Fidel Castro & Independence Ave
Box 285, Windhoek
el: 061 2992222

Find a branch


Katutura Branch

First National Bank of Namibia LTD
Pick n Pay Complex, Independence, Katutura, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Northern Industrial Branch

First National Bank of Namibia LTD
16 Nguni St, Northern Industrial Area, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Private Wealth
C/O Fidel Castro & Independence Ave
Ground Floor
Box 285, Windhoek
Tel: 061 2998447

Find a branch


Wernhill Branch

First National Bank of Namibia LTD
New Wernhill Shopping Complex, 1st Floor, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 No teller services
Tuesday to Thursday 9:00 - 16:00
Saturday 8:30 - 12:00

Find a branch


Windhoek Branch

First National Bank of Namibia LTD
207 Independence Ave, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Aranos

First National Bank of Namibia LTD
17 Main St, Aranos

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Ausspannplatz Branch

First National Bank of Namibia LTD
Ausspannplatz Kal street, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 No teller services
Tuesday to Thursday 9:00 - 16:00
Saturday 8:30 - 12:00

Find a branch


Eenhana Branch

First National Bank of Namibia LTD
BH Complex Main Rd, Eenhana

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Gobabis Branch

First National Bank of Namibia LTD
44 Church St, Gobabis

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Grootfontein Branch

First National Bank of Namibia LTD
Hage Geingob Ave, Grootfontein

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Henties Bay Branch

First National Bank of Namibia LTD
C/O Jakkalsputz & Duineweg, Henties Bay

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Karasburg Branch

First National Bank of Namibia LTD
79 Main Street, Karasburg

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Karibib Branch

First National Bank of Namibia LTD
Erf 46 shop no 2 Woerman and Brock Complex, Karibib

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 9:00 - 13:00
Tuesday to Thursday 9:00 - 16:00 Saturday Closed
Saturday 8:30 - 12:00

Find a branch


Katima Mulilo Branch

First National Bank of Namibia LTD
Andimba Toivo ya Toivo street, Shop no2, Katima Mulilo

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Khomasdal Branch

First National Bank of Namibia LTD
Shop 22 C, 1ST FLOOR Khomas Grove Mall, Khomasdal Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 No teller services
Tuesday to Thursday 9:00 - 16:00
Saturday 8:30 - 12:00

Find a branch


Keetmanshoop Branch

First National Bank of Namibia LTD
76 Hampie Plichta Ave, Keetmanshoop

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Lüderitz Branch

First National Bank of Namibia LTD
12 Bismarck St, Lüderitz

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Mariental Branch

First National Bank of Namibia LTD
Erf 280 Dr Sam Nujoma Ave, Mariental

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Nkurenkuru Branch

First National Bank of Namibia LTD
Shop 1 & 2 Shoprite Center, Nkurenkuru

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Okahao Branch

First National Bank of Namibia LTD
Shop no 6 Shilongo comercial center, Okahao

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Okahandja Branch

First National Bank of Namibia LTD
Shop 16, Okahandja Shopping Mall, Okahandja

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Okakarara Branch

First National Bank of Namibia LTD
NDC business park, Okakarara

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 9:00 - 13:00
Tuesday to Thursday 9:00 - 16:00 Saturday Closed
Saturday 8:30 - 12:00

Find a branch


Okongo Branch

First National Bank of Namibia LTD
Erf 349, 16 A Okongo Shopping Mall, Okongo main road, Okongo

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Omaruru Branch

First National Bank of Namibia LTD
Erf 66, Wilhelm Zeraua, Omaruru

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 9:00 - 13:00
Tuesday to Thursday 9:00 - 16:00 Saturday Closed
Saturday 8:30 - 12:00

Find a branch


Omuthiya Branch

First National Bank of Namibia LTD
Erf 2902, Extension 1, Okaale Complex, main road Omuthiya

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Ondangwa Branch

First National Bank of Namibia LTD
37 Main Rd, First City Centre, Ondangwa

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Ongwediva Branch

First National Bank of Namibia LTD
Shop 28-32, Oshana Mall, Main Road, Ongwediva

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Ongwediva Branch

First National Bank of Namibia LTD
Shop 28-32, Oshana Mall, Main Road, Ongwediva

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Oranjemund Branch

First National Bank of Namibia LTD
Erf 1120, Oranjemund

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Oshakati Branch

First National Bank of Namibia LTD
Erf 272, Okatana, Main Road, Oshakati

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Otavi Branch

First National Bank of Namibia LTD
Erf 13 John Bandeni Str, Otavi

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Otjiwarongo Branch

First National Bank of Namibia LTD
7 George St, Otjiwarongo
44 Hage Geingob St, Otjiwarongo

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Outapi Branch

First National Bank of Namibia LTD
Outapi-Tsandi Road, Iipumbu Complex, Outapi

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Outjo Branch

First National Bank of Namibia LTD
Sam Nujoma Drive - OK Mall, Outjo

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Rehoboth Branch

First National Bank of Namibia LTD
Erf 1, C/O Church & Bahnhoff, Block B, Rehoboth

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Rosh Pinah Branch

First National Bank of Namibia LTD
2 Lood St, Rosh Pinah

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 9:00 - 13:00
Tuesday to Thursday 9:00 - 16:00 Saturday Closed
Saturday 8:30 - 12:00

Find a branch


Rundu Branch

First National Bank of Namibia LTD
New Rundu Mall, Maria Mwerenge Street, Rundu

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Swakopmund Branch

First National Bank of Namibia LTD
16 Tobias Hainyeko St, Swakopmund

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Tsumeb Branch

First National Bank of Namibia LTD
74A Presidents Ave, Tsumeb

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Walvis Bay Branch

First National Bank of Namibia LTD
138 Sam Nujoma Ave, Walvis Bay

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


Klein Windhoek

No 9 Eaton Heights, Bassingthweighte St
Klein Windhoek
Box 285, Windhoek
Tel: 061 2992222

Find a branch


Maerua Mall Branch

First National Bank of Namibia LTD
Maerua Mall, 1st floor, shop no 39, Windhoek

Contact Centre: +264 61 299 2222 | +264 81 9536262
Card Cancellation: +26461 299 2999
Email: info@fnbnamibia.com.na

Operating hours


Sales and Services Tellers
Monday and Friday 8:30 - 16:00 Monday and Friday 8:30 - 15:30
Tuesday to Thursday 9:00 - 16:00 Tuesday to Thursday 8:30 - 15:30
Saturday 8:30 - 12:00 Saturday 8:30 - 12:00

Find a branch


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News + insights

News Housing index

Report incident


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za


Other important numbers

Identity theft

Online fraud

SIM swap

ATM security

Card skimming

Shoulder surfing

Scams

Lost or stolen cards

ATM security


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

Card skimming


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

Online fraud


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

Shoulder surfing


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

Identity theft


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

Scams


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

Lost or stolen cards


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

SIM swap


Contact details

Telephone number
+27 (0)11 632 2226


Email
risk.online@fnb.co.za

At an ATM


Examples of ATM fraud

The ATM machine is tampered with in an effort to place a card skimming device over the card slot, copying the card information once your card is inserted. A small camera captures the PIN. Strangers may also offer to help to get your card or PIN, or to replace it without your knowledge. Here are some ATM security guidelines when using an ATM.

Below are guidelines to help protect yourself.

Do

  • Report suspicious items or people around ATMs to the bank.
  • Familiarise yourself with the look and feel of the ATM so that you are able to identify any foreign objects attached to it.
  • Follow the instructions on the ATM screen carefully.
  • Cancel the transaction immediately if you are disturbed or distracted.
  • Change your PIN if you believe it has been compromised.
  • Memorise your PIN and keep it confidential, never write it down or share it with anyone, not even with your family members or a bank official.
  • Choose a PIN that will not be easily guessed. Do not use your date of birth as a PIN.
  • Cover your PIN when punching it in to prevent shoulder surfing.
  • Secure your card and your cash in your wallet, handbag or pocket before leaving the ATM.
  • Should your card be retained by an ATM, contact your bank and block your card before you leave the ATM.

Don't

  • Do not request or accept help from anyone outside the branch.
  • Never force your card into the slot as it might have been tampered with.
  • Don't use ATMs where the card slot, keypad or screen has been tampered with.
  • Avoid withdrawing large sums of cash.

Guard against card skimming


The illegal duplication of your bank card to clone it for use by perpetrators.

Example of card skimming

Your card is swiped on a card reader device that downloads your card details. These details are then used to create a duplicate card. This usually occurs when your card leaves your sight, e.g. at restaurants and shops, or at a store participating in syndicate-related activities. Here are some guidelines that can help prevent such fraudulent activity.

Below are guidelines to help protect yourself.

Do

  • Review your account statements on a regular basis; query disputed transactions with your bank immediately.
  • Read your card details when it is given back to you after every purchase.
  • Shred your card receipts before discarding them.
  • Only the person whose name appears on the front of the card is authorised to use it.
  • Always check transaction slips for correct purchase amounts before you sign them and check them against your statement to spot any suspicious transactions and query them immediately.
  • Store your bank's call centre number on your cellphone so that you have it handy should you need to stop your card.
  • Subscribe to your bank's SMS notification services; this will inform you of any transactional activity on your account.

Don't

  • Don't let the card out of your sight when making payments.
  • Don't choose the same PIN for all your cards, so that if you lose one, the others will still be safe.

Guard against shoulder surfing


This is when someone physically observes you as you enter your financial and personal information.

Example of shoulder surfing

Your details (personal, banking, PIN) are stolen by another individual peering or watching your keystrokes while at an ATM or behind your PC.

Below are guidelines to help protect yourself.

Do

  • Always be aware of the people around you when entering or accessing your personal information.
  • Shield the keypad while entering your PIN.
  • Use reflectors at ATMs to observe people who are in close proximity to you at an ATM.
  • Where possible when using personal devices find an area where you can sit or stand with your back to the wall.
  • Change passwords and PINs immediately if you suspect that someone has observed you entering that information.

Don't

  • Don't continue conversations with people when you are entering/typing passwords or PINs.
  • Don't verbalise passwords or PINs.
  • Don't expose your card numbers as people can memorise or take photos and videos of them.
  • Avoid long queues and busy areas to reduce the number of people have the opportunity to shoulder surf.

Lost or stolen cards


Do

  • Report your lost or stolen card immediately
  • Keep your PIN number secret

Don't

  • Keep your card and PIN together
  • Never write your PIN on the back of your card
  • Reveal your PIN to anyone

Card fraud


Preventing card fraud

Card fraud is the unauthorised use of a credit card account following the theft of the account holder's personal information. Various methods are used to perform unauthorised transactions from the account.

ATM security


Be vigilant when using an ATM to prevent a fraudulent incident

Card skimming


Cloning + duplicating


The illegal duplication of your bank card to clone it for use by perpetrators.

Shoulder surfing


Watch your back


This is when someone physically observes you as you enter your financial and personal information.

Lost or stolen cards


Safeguard your card

If any one of your bank cards has been lost accidentally or stolen, it is important to report the card immediately.